Free return 30 days
(only metropolitan France)


Take enough time to make your final decision. You get a 30-days reflection (from the date of receipt) to send the glasses if the was not suitable ! In our shop, you have the guarantee of a free return without any additional costs (excluding optical equipment with individual correction and contactology products)..

 

What is the procedure for receiving a free return?

 
Je replace les articles dans le colis

1. Put back all the article in the box (original wrapping and accessories).

Je complète le bon de retour

2. Complete the return voucher included with your delivery packaging.

J'imprime l'étiquette de retour prépayée

3. Print the free return label and stick on to the box.

Je dépose mon colis dans un bureau de poste

4. Drop off the box in your post office (making sure to keep your submission slip)

Mon compte est recrédité de la totalité de la somme

5. Upon receipt by our team you will receive a full refund on your account within 72 hours.

 

And for abroad returns ?


Return is possible for orders sent abroad but the costs are to be paid by customer.
Be sure to replace the entire product with all original accessories and the completed return voucher.

You will find below the address to return the package:

VISIOFACTORY19 RUE DE MULHOUSE - 68390 SAUSHEIM


After checking, After verification, the refund is made on the account used during the payment.