Track my order - Visiofactory

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Functional cookies

Yes

Functional cookies are strictly necessary to provide the services of the shop, as well as for its proper functioning, so it is not possible to refuse their use. They allow the user to browse through our website and use the different options or services that exist on it.


PHP_SESSID	www.visiofactory.com	The PHPSESSID cookie is native to PHP and allows websites to store serialised status data. On the website it is used to establish a user session and to pass state data through a temporary cookie, which is commonly known as a session cookie. These Cookies will only remain on your computer until you close your browser.	Session
PrestaShop-#	www.visiofactory.com	This is a cookie used by Prestashop to store information and keep the user's session open. It stores information such as currency, language, customer ID, among other data necessary for the proper functioning of the shop.	480 hours

Advertising Cookies

Yes

Description

These are cookies that collect information about the advertisements shown to users of the website. They can be anonymous, if they only collect information about the advertising spaces shown without identifying the user, or personalised, if they collect personal information about the user of the shop by a third party, for the personalisation of these advertising spaces.

Analytics cookies

Yes

Description

Collect information about the user's browsing experience in the shop, usually anonymously, although sometimes they also allow the user to be uniquely and unequivocally identified in order to obtain reports on the user's interests in the products or services offered by the shop.

Performance cookies

Yes

Description

These are used to improve the browsing experience and optimize the operation of the shop.

Other cookies

Yes

Description

These are cookies without a clear purpose or those that we are still in the process of classifying.

Preparation in progress, shipment of the package, you are informed in real time by e-mail of the progress of your order.

As soon as your order leaves our warehouse, we send you an email confirming the shipment of your package with a tracking link allowing you to follow the delivery.

If your order is sent by Colissimo-La Poste : https://www.laposte.fr/outils/suivre-vos-envois

If your order is sent by Chronopost : https://www.chronopost.fr/fr/suivi-colis

Note: the tracking number will only be active when the carrier has taken charge of the package.

#more#

The tracking link is also available from your customer account :

Log in using your credentials.
Click on "My orders" and select the order concerned.
Click on "Track my order"

If your package is indicated as delivered and you have not yet received anything, we advise you to check your mailbox. In case of absence at the time of delivery, the post office leaves a calling card there.