Take enough time to make your final decision. You get a 30-days reflection (from the date of receipt) to send the glasses if the was not suitable ! In our shop, you have the guarantee of a free return without any additional costs
(EXCLUNDING optical equipment with corrective lenses and contactology products)..
1. Put back all the article in the box (original wrapping and accessories).
2. Complete the return voucher included with your delivery packaging.
3. Print the free return label and stick on to the box.
4. Drop off the box in your post office (making sure to keep your submission slip)
5. Upon receipt by our team you will receive a full refund on your account within 5 working days.
Return is possible for orders sent abroad but the costs are to be paid by customer.
Be sure to replace the entire product with all original accessories and the completed return voucher.
You will find below the address to return the package:
VISIOFACTORY, 1 AVENUE PIERRE PFIMLIN- 68390 SAUSHEIM
After checking, After verification, the refund is made on the account used during the payment.
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Monday to Friday from 9am to 5pm
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