Frequently asked questions - Covid-19

ARE YOU OPEN CURRENTLY?

Yes your Visiofactory.com site is currently open, you can order and have it delivered directly to your home.

I could not find an answer to my question : contact@visiofactory.com

WHAT IS THE DELIVERY DELAY ?

Shipments are operating normally but due to the context some deliveries may be disrupted. Please accept our apologies for the inconvenience.

All products that you can order are in stock and can be shipped without additional delay.

I could not find an answer to my question : contact@visiofactory.com

ARE THE EYEWEAR IN STOCK ?

At Visiofactory, all the glasses that you can add to your basket are in stock in our warehouse located in France. As soon as glasses is out of stock, it is not possible to order it.

I WANT TO RETURN A PRODUCT, HOW DO I DO IT?

A period of 30 days is available to return all your products, even those adapted to your vision and fitted with made-to-measure corrective lenses, in accordance with the GTC.
Given the current situation, we will also show understanding if your return is made after these deadlines.

I could not find an answer to my question : contact@visiofactory.com