30 days Return


Take enough time to make your final decision. You get a 30-days reflection (from the date of receipt) to send the glasses if the was not suitable (EXCLUNDING optical equipment with corrective lenses).

 

What is the procedure :

 
Je replace les articles dans le colis

1. Put back all the article in the box (original wrapping and accessories).

Je complète le bon de retour

2. I edit and print the return form via my customer account.

Je dépose mon colis dans un bureau de poste

3. Frank your package and keep the proof of deposit (post office or express carrier) 

 

Upon receipt by our team you will receive a full refund on your account within 5 working days.


You will find below the address to return the package:

VISIOFACTORY

1 AVENUE PIERRE PFLIMLIN

68390 SAUSHEIM

FRANCE


After checking, After verification, the refund is made on the account used during the payment.


Any questions?

See our F.A.Q.

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