If you have not received any email confirming the validation of your order or the preparation and shipment of it, you can carry out the following checks:
- Check your "Junk mail" folder in your mailbox
- Log into your account and verify the email address you provided to register on Visiofactory.
- Look in the "My orders" section of your customer account to see if it has been registered.
If, despite everything, you cannot find the confirmation email, we invite you to contact our customer service by using the contact form.