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2 years guaranty

visiofactory guarantees your products during 2 years ; a identical replacement or an equivalent product will be propose to you during this delay (product and/or defective pieces cf. Terms of sale).

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Visiofactory guarantees a 72H delay for your refund after reception and verification of your package.

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You can freely post the review of your order's experience in our website and we encourage you to do so.


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Only the optician in charge of your file will know the datas of your medical file.

Astuces conso

To buy a product online with a free shipping at home is now a guarantee of quality. Search for a« free shipping & return » mention in the website's home page. When shipping fees are applied, it often means that the return of the product will be at your charge.

Privilege website with "free shipping and return" terms. You will thank you if the product do not suits you.

Websites with a full storage of their products (see picture), often offers a 24h shipping optionp. We recommend the use of the French Pot services for home shipping (SoColissimo home or Chronopost) because of the reliability of their service for the "last mile" delivery.

Regarding the storage of the products, check the quality of the pictures and choose a website which offers different view of the product and mannequin's pictures : the « mannequin's shooting » is only available when the products are effectively stored.

Notes d'expert

Nowadays the vast majority of the optical websites offer products without storing it. We estimated at least than 50% the number of stored products by those websites. What happen when you pay for a non-stored product... you just wait, and it's not unusual to see your order simply canceled after a long wait.

Consequences : very long delay for the shipping, order cancelation, problems for the refund...

We note a huge increase of subcontracting these last years (supplying, checking, storing and shipping). Those come with their problems like, selling the wrong products, long shipping delays, poor customer and after-sale service.

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