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Languages
Visiofactory
Visiofactory Deutschland
Visiofactory Schweiz
Modification of personal data
In your customer account, under the menu option "My personal information", you have the possibility to change your name, e-mail address, password and date of birth.
After making the changes, click on "Submit" to confirm the changes.
Favorite products
Favorites allows you to save glasses and products that interest you.
Once products are placed in the favorites list, you can easily delete them or move them to your shopping cart to place an order.
Using favorites requires you to create a customer account to allow us to remember your selection.
Delete my customer account
If you want your customer account to be completely deleted with all the data it contains, you must send us a request by email or by using our contact form.
Please note that if you have already placed an order, we will be required to keep the billing information for that order, which is necessary for our accounting and for any administrative control.
How to change the password
To change your password, simply go to your customer account, and you can enter a new password in the "Personal Information" section.
Delete my personal information - RGPD
In accordance with the EU General Data Protection Regulation (GDPR), you have the right to request the anonymization of personal data stored on the site. Please note that this process is irreversible and cannot be undone. We recommend that you first request the download of stored personal data and request anonymization after analyzing this data.
This feature is available in your customer account under the name "Delete my data".
Forgot your password ?
Forgot your password? Don't panic, you can request a password retrieval on the login page of your customer account.
If you do not receive the email in question: have you checked your spam?
If you can't receive it, please contact us by phone to solve the problem quickly.
How to create an account?
Are you a new customer?
Create your account and benefit from many advantages :
Track all your orders
Save time for your next purchases
Benefit from exclusive offers
You just have to go to the authentication page to have access to "Create an account".
You will then be able to fill in the different elements required: name, first name, email, password, address and phone number.
All these data are necessary for the processing and shipping of your future orders.
You will receive a confirmation of your account registration by e-mail.
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