We take care of repair requests for glasses purchased exclusively on our website Visiofactory.com.
You can send us pictures of your broken glasses, so that we can see which spare parts are concerned. If the breakage can be taken under guarantee, you will not have to pay anything.
On the other hand, out of warranty, we will send you the estimate for the repair of your glasses.
The good reflex is to join your order number to your pictures in order to help us identify you and your product more quickly.