Frequently Asked Questions (FAQ)
HOW OES THE DELIVERY WORK ?
Visiofactory - Optic Nageleisen Group - is the only optical webstore that guarantees a 24h delivery service to all products on display.
We store all the available reference numbers for sale and ship them with the World Leader Express shipping company TNT-FEDEX 24h Europe delivery.
The premium service also offer :
- Mailing address shipping choice, home, office, coaching inn
-Possibility to change your shipping adress up to midnight for the following day
-Delivery on Saturday (to the exception of tailored items)
ARE MY PAIMENT SECURED ?
With Visiofactory the safety of your personal information is our top priority. We use CIC Credit Mutuel Bank secure payment platform and PayPal society. For peace of mind, we are never in contact with your bank details.
In regards to your medical information, you have the possibility to communicate them through a specific secure access directly located in the module of order for your optical lens. Only the certified optician that will be in charge of your file will have access to your data.
Our place located in Alsace, is regularly controlled by the competent French authority and we have already satisfied around ten thousand customers.
Visiofactory, the guarantee to a successful purchase !
HOW I DO PROCEED TO ORDER OPTICAL GLASSES ON INTERNET ?
It's very easy ! Choose the glasses that please you the most among the leading brands and the best price we offer. Then, select your lenses from the BBGR superior quality (a French subsidiary of Essilor group) and a few days later you'll receive your tailored optical items at home with all the document needed for your social health insurance refund.. Nothing could be more simple !