You have 30 days from the date you receive your order to return your glasses if they are not suitable for you.

For returns made from outside mainland France and Germany, return shipping costs are the customer's responsibility. You may use the carrier of your choice.

For returns from the United Kingdom, Switzerland and other countries outside the European Union, any applicable fees, taxes and customs formalities related to the return are also the customer's responsibility.

The glasses must have only been tried on and not worn. They must be returned in their original packaging, together with all included accessories.

#more#

How to return your order:

1. Register your return request from your customer account under “My Orders”, then select “Return a product”.

2. Print the return form and place it inside your parcel.

3. Send your parcel using the carrier of your choice directly to our address in France, and not to a pickup point:

VISIOFACTORY
2 RUE DE PARIS
68350 BRUNSTATT-DIDENHEIM
FRANCE

4. Keep your proof of postage and tracking number until your return has been processed.

After your return has been received and checked, provided everything is in order, the refund will be issued within 10 working days using the payment method used for your order.